This Privacy Policy explains how Scope ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our personalized reading service ("Service"), including our website and messaging services.

1. Information We Collect

1.1 Information You Provide

Account Information:

Name
Phone number (optional, required for iMessage delivery)
Email address (optional, for account creation and login)
Authentication method (phone, email, or Google)
Messaging preferences
Preferred reading delivery time

Birth Information:

Date of birth
Time of birth
Place of birth

This information is used to calculate your complete astrological birth chart, including:

Sun, Moon, and Rising signs
Mercury, Venus, Mars, Jupiter, Saturn, Uranus, Neptune, and Pluto signs
House placements
Planetary aspects

Location Information:

Current location (optional, for accurate moon phase calculations)
Timezone (for reading delivery timing)

Conversation Data:

Messages you send to Scope (our AI astrologer)
Your reading history
Questions and topics you discuss

Note: Please avoid sharing sensitive personal information (such as financial details, health information, or passwords) in your conversations with Scope. While we protect your data, our AI service is designed for astrological guidance, not for handling sensitive information.

1.2 Information Collected Automatically

Device Information:

Device type and operating system
Browser version
Timezone settings

Usage Data:

Features used and session duration
Interaction patterns (anonymized via PostHog)

Technical Data:

IP address (for rate limiting and security)
Error logs (for troubleshooting)

Push Notification Data:

Push notification subscription endpoints (for web push delivery)
Notification preferences

1.3 Information from Third Parties

Payment Information:

Subscription status and purchase history from Stripe
We do NOT store payment card details—all payments are processed by Stripe

2. How We Use Your Information

We use your information to:

Provide the Service:

Calculate your personalized birth chart
Generate daily readings tailored to your chart and current planetary transits
Deliver readings at your preferred time via your chosen messaging channel
Enable conversations with Scope, our AI astrologer
Process and respond to your questions

Manage Your Account:

Verify your account
Process subscriptions and manage entitlements
Send service-related notifications
Provide customer support

Improve Our Service:

Analyze usage patterns (anonymized)
Improve AI response quality
Fix bugs and technical issues
Develop new features
Generate aggregated, de-identified statistics about service usage

Ensure Security:

Detect and prevent fraud or abuse
Enforce rate limits
Protect against unauthorized access

Legal Compliance:

Comply with applicable laws and regulations
Respond to lawful requests from authorities
Enforce our Terms of Service

3. How We Share Your Information

3.1 Service Providers

We share data with trusted service providers who process data on our behalf:

AI and Content Generation:

Google (Gemini AI): Processes your birth chart data, conversation history, and messages to generate personalized readings and responses. For our paid usage of the Gemini API, Google does not use your prompts or responses to improve its products or train AI models.

Messaging Services:

Telnyx: Handles phone number verification during onboarding.
LoopMessage: Delivers iMessage messages to Apple devices.
Resend: Sends transactional emails including account verification codes and password resets.

Authentication Services:

Google (Authentication): If you sign in with Google, we receive your name and email address from your Google account. Google's privacy policy applies to their processing of your data.

Subscription Management:

Stripe: Processes payments and manages subscription billing.

Infrastructure:

Supabase: Securely stores your account data with encryption at rest.
Vercel: Hosts our backend API services.
Upstash Redis: Provides rate limiting and message deduplication.

Analytics and Monitoring:

PostHog: Provides anonymous analytics to understand how users interact with the service.
Sentry: Monitors errors and performance.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request.

3.3 Business Transfers

If Scope is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 What We Do NOT Do

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
We do NOT share your birth chart or conversation history with other users.
We do NOT use your data for targeted advertising.

4. Communications and Consent

By using the Service, you consent to receive communications from Scope, including:

Daily reading deliveries at your selected time
Responses to your messages and questions
Service-related notifications
Push notifications for new readings and messages (web users)
Transactional emails (verification codes, password resets)

Opt-Out: You can stop receiving messages at any time by disabling messages in Settings, turning off push notifications in your browser, or deleting your account. iMessage users can also text STOP.

Message Rates: For iMessage users, message and data rates from your carrier may apply.

5. Data Security

We implement industry-standard security measures to protect your data:

Encryption in Transit: All data transmitted uses TLS encryption.
Encryption at Rest: Stored data is encrypted in our database.
Access Controls: Strict authentication and authorization for all API endpoints.
Rate Limiting: Protection against abuse and unauthorized access attempts.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

6.1 Active Accounts

We retain your data for as long as your account is active and as needed to provide the Service.

6.2 Account Deletion

When you delete your account:

Your profile information is pseudonymized within 30 days
Your birth chart data is deleted within 30 days
Your conversation history is retained but de-identified for up to 7 years

6.3 Legal Retention

We retain a minimal record linking your phone number to your internal subscriber ID for up to 7 years after account deletion for legal compliance and fraud prevention.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Request your data in a portable format
Opt-out: Opt out of certain processing activities

7.1 How to Exercise Your Rights

On the Website: Settings → Profile → Delete Account

By Email: Send requests to support@tryscope.chat with "Privacy Request" in the subject line. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, primarily the United States. For transfers from the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses.

9. GDPR Rights (European Economic Area)

If you are in the EEA, you have additional rights under GDPR, including the right to object to processing and lodge complaints with your local data protection authority.

10. California Privacy Rights (CCPA/CPRA)

California residents have additional rights, including the right to know, delete, correct, and opt-out. We do not sell personal information.

11. Children's Privacy

Scope is NOT intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children.

12. Automated Decision-Making

Our Service uses AI (Google Gemini) to generate readings and chat responses. This is automated processing but does not constitute automated decision-making with legal effects.

Important: AI-generated content is provided for entertainment and personal reflection purposes only and should not be relied upon as professional advice.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last Updated" date.

14. Contact Us

For privacy-related questions or to exercise your rights:

Email: support@tryscope.chat

Please include "Privacy Request" in the subject line for faster processing.